Sales tax is calculated on the purchase price of the merchandise and may also be calculated on shipping charges depending on whether the state or locality requires the collection of tax on shipping charges. I will never shop with this company in store or online again. I figured I typed in some wrong information so I re-entered the cc#, date, and/or cvv, etc.. I have placed an order online in July 2022 (#*******247) and received an order cancellation notice. The other girl was at the counter on the computer. If there is a balance on your gift card and the gift card is not being accepted, we're here to help. Once you find the product that you want to buy, select the style, color and size. It looks like you were misusing this feature by going too fast. Since the order totaling $41.00 was charged, multiple charges have appeared. I had 7 penders last night, 2 have now dropped and 1 went through, As of now I have 5 and one of which is still in the normal 30 minuet window. I will definitely not be returning to this store. If your billing and shipping address are the same, you can check the box indicating this. You can determine if Finish Line is the right retailer for you by researching the company, reading customer reviews, and comparing its prices and selection to those of other athletic retailers. One service rep said it was because it was out of stock then transferred me to another rep so I could reorder, and she said they had plenty in stock. Finish Line provides customer support through a toll-free phone number, email, and live chat. The company is upfront about its pricing and shipping costs. As stated in our policies, sellers must list the exact same item, in the same format, as the item represented on the detail page. I am switching to either footlocker or foot action! I hope I have answered to your satisfaction , have a great day. I am telling ALL that I know not to shop here anymore and that is quite a few people so I am sure there will be a financial dent! I told him the nearest was the next town over and I ordered online for a reason. Access it all with exclusive product releases, big ticket giveaways, & app-only content. I had to walk up to here to draw her away the website of tennis shoes she was looking at to ask to see my size in that shoe. We will not be patronizing ANY FINISH LINE store again. They sent me a confirmation on 10/1/15 that the item was shipped and I received a tracking # for that. Crappy company by far. The representative only said "sorry". Terrible Customer Service and treatment. Products used:None - the company claims they were no longer available. Bought an item online on Thursday. Complete a full mortgage application. Ordered a pair of 6.5 women Van's shoes. The company's customer service is generally considered to be good. There are dirty marks everywhere. It can vary among financial institutions, so if you have any questions about pending transactions and holds and related charges you see on your account, please contact the appropriate financial institution for assistance. Bottom line, based on two different occurrences 5 months apart as explained above, Finish Line has been negligently advertising heavily discounted items most likely to lure buyers to buy other products - a form of deceptive advertising. The order is STILL listed as processing on the website. Customer service is non-existent. That sounds more like Amazon are causing the delay by holding back the orders before releasing, perhaps similar to a velocity review if you have a sudden increase in orders, rather than a site glitch? Because of this, I will NEVER shop online at Finish Line again, and I will never visit any location bearing its name. At the attempt I was told my card issuer wouldn't authorize the transaction. You will pass up a $210+ sale because you assume I would steal before I steal?" Why is my order still processing its up to a day now. You can track your order and shipped package a few different ways: For each shipment, you will receive an email notification the day before your package is scheduled to be delivered and you will also receive a delivery confirmation email after delivery. Well, I was told every day for 5 days to wait 24 hours for an update on the label. i just purchased from finishline.com and i am so nervous about it being a whole scam or not even receiving my package or anything. If you select PayPal or PayPal Credit, youll be directed to PayPals website. If, after 7 days of not having picked up your order, you will be sent an email to make you aware that your order has been shipped to your billing address. I asked the cashier if I can get free shoelaces or another pair of shoes. No, Finish Line also sells accessories such as hats, bags, and sunglasses. I paid $129.00 for a pair of used sneakers and now I can't speak to anyone other than the rude people (Melmar-1st Call & Rose-2nd call) from the Philippines and they Placed an order 8 days ago check to see where it is and it still says processing. However, a review of your account indicates you have listed against detail pages that do not exactly match your items. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Select "Place Your Order" to complete checkout. Browse by category, e.g., Mens Running, using the top navigation at the top of every page. WebIf you do not receive a packing slip, please click on this link to pull up your order history: Order history Questions For additional questions or information regarding the status of 6. Tip for consumers:Unless you have two weeks to wait around for them to slowly slowly get to handling your order, I would suggest you shop elsewhere. Free shipping was not going through. air max 2015 sneaker - purchased & received used sneaker, listing things they don't have in stock and letting you purchase it, poor customer service - unkept store hours, ordered a pair of nike shoes that never came, Read full review of Finish Line and 2 comments. I requested my money back and they even argued with that telling me that I could wait and she would personally ship the shoes when/if they became available. Absolutely! The man messing with this girl looked to be of great strength. On this page, you can edit your shipping information and payment and billing information before placing the order. Save time, save money and get shoes that actually fit your kiddo. They still charged me shipping for an item they screwed up. we have not however uploaded the delivery MD, as we don and unable to order using the app as well. Absolutely disgusting. The credit check will take 3 days. They are a genuine company and they sell authentic products. Active and veteran and retired U.S. military personnel and members of the Reserves and National Guard qualify for this discount. Claim your listing for free to respond to reviews, update your profile and manage your listing. Anyone else having this issue? You can use the same address or edit it here. After placing your order, youll be redirected to an Order Confirmation page which will list your order ID number. If the item is available at a store near you, select which store youd like to pick it up at and click Select & Continue." I immediately contact finish line who originally told me the hold would fall off in 2-3 hrs. The customer rep never apologized but asked if I want to go ahead and cancel it. I purchased an item from this company and they shipped me the wrong item. Why not just send the two exact same shoes in the same shipment box instead of screwing their customers. Access it all with exclusive product releases, big ticket giveaways, & app-only content. Plus, early access to deals & styles, exclusive events & experiences, free shipping offers, and other reward surprises. Enter Finish Line Order Tracking ID number in following web tracker form to Check your Parcel, Shipping, Courier, Shoe Package, Item status and Get Estimated delivery date details online. Not let us find something similar or nothing, just sorry. We get about 1 order every week that takes a bit longer to process but most do resolve within the 24-48 hours stated by etsy. WebOrder confirmation emails not received within an hour. We will then review your plan and determine whether to reinstate your privileges. Tip for consumers:It would have been nice to know that you could not exchange the shoes under any circumstances if you wear them. I screen shot everything when ordering and have proof I gave correct address. Contacted customer service through live chat, and 34 minutes later I was told, Finish Line is still waiting for more inventory and that's why my order is still saying processing. Great! Each state or locality may change its rules from time to time as to what types of products and what dollar thresholds are eligible and not eligible for the holiday exemption from sales tax. The computer girl said no you can't. I sent an e-mail to customer service twice and interestingly received identical responses from two different reps as follows: "My name is Christine [or Justine], and I will be happy to assist you with your order. As a matter of fact I told my daughters they My name is Vanessa Abron I went to your store #584 in valley stream customer service employee at store #570 myrtle beach, i was lured in by the cheap prices. What buyer would wait 21 days for amazon to decide the order should go ahead??? I ordered the white & grey. Finish Line, 5 out of 5 stars. I was absolutely disgusted when I looked towards the cash register. We are officially 9 business days in and they are finally sending me the replacement. i want my money back. This means that there maybe Edited by: admediauk on Jun 3, 2014 7:43 PM. WebIf the shipment tracking status shows "Delivered" and you are unable to locate the shipment, Finish Line is not responsible for the shipment becoming lost or stolen in these Would never buy from them again and would not recommend to anybody, too many problems. On Black Friday 2014, I attempted to purchase a pair of sneakers that were released on that day. my question is rhetorical but has anyone filed a complaint with the federal trade commission? Remove the item from your cart and then add it again. The salesperson was nice and helpful. Some other details to consider: If your order tracking details shows that your package was delivered, but you can't find it within 1-2 days of expected delivery: Some items may only be available online or only available in select stores. The Pro Max has hopped between that and Processing for a few days. I came home and called Finish Line that day and was told that someone would reach out to me about my complaint had just been reported. I had to ask for a manager who agreed to call a store and have them ship me the correct color once I shipped the return using a label he would send me. The complaint has been investigated and resolved to the customers satisfaction. The manager replies "we gave you free shoelace and you won't even donate $1?" We appreciate the information you have provided. You can check the balance of your Finish Line Gift Card by visiting our. I DO NOT TRUST FINISH LINE. Our policy is only one shoe. After reviewing the items, click "Proceed to Checkout" or "Checkout with PayPal" (to checkout with PayPal, you will select the PayPal method of payment on the Payment & Billing page). My card was charged and my bank said everything was ok on their end (I did pay part of the balance with a gift card I got from trading in my XS Max to Apple). After 5 day of waiting for my purchase they sent me a email saying that they don't have the product in inventory and that good thing is you need to wait 72 hour for get your money back, Received wrong product, sent that item back the same day with expectation of receiving right product before Christmas. They weren't even the same size. Rude people w/ exception to one, dirty shoes, judgmental workers. It's like eating at a restaurant where the food sucks. I went to track them and they were in Puerto Rico! Unprofessionalism and Neglected three customers to purchase. Pending Order Link Seller Central Help Page: By using our website, mobile app or other online services, you agree to these Terms of Use andour Privacy Policy, FREQUENTLY ASKED QUESTIONS - IN STORE PICKUP INFORMATION. Hoping this means its either off the production line or close. I was initially told the only options would be to return the shoes for a refund to his grandmother once they received the return and in 5-7 business days she could order again (The lady who ordered the wrong color in the first place) or I could drive an hour away to the nearest store and exchange them. I order 2 pair of Air Force 1 let's just start with the packing was poor no paper in one of the box then the box is orange inside which stained the sneakers orange laces dirty my other pair look like someone stepped on them all bent up horrible I tried to get them replace just for them for them to say they of out of stock for my items how inconvenient timing horrible waited for my order in a timely manner and they just ruined every thing finish line will not get my business don't even want to get into to refund process longer to get your money back "refund", Tip for consumers:Poor packing not handling with care from finish line, Very unprofessional and not dependable.I would prefer not ever using this website again and would rather go into a store or order from footlocker. Check out our Buy Online, Pick Up In Store Program to see if your local Finish Line store has the item you are looking for. I will not be ordering online with Finish Line Again. Cookie Notice Terrible service; I vow to never shop there again. I now understand that paying the extra $20 for the delivery is a sham, even though it is advertised all over their webpage. In addition, the products listed on our exclusions list DO NOT apply to meet minimum purchase amounts on certain offers we provide. I was expecting to get it within maybe like 4-5 days but it hasn't even shipped yet Scan this QR code to download the app now. Before you add an item to your bag, select the "Store Pickup" option. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. I never entered a code. I want my money back, but I can't get in contact with these people ever since my first call to inform them of their huge mistake! I bought 7 pair Jordans for Christmas and 1 pair if the shoes was 150.00 and they sent me one shoe then made me wait for the shoes after telling me I would receive them in four days but know shoes then emailed me to say on the day of suppose to be delivery day to say send back the one shoe oh I know you rich and my money don't mean much but 700 bucks is a lot fa me and I do share it with only finish line never again yawl suck and yeah IM mad in they tried to give me 10 bucks please! I overheard her telling him to quit but he remained apathetic towards her plea. There seems to be some confusion, I take full responsibility and will explain in full. Dealer B's Power Stroke order doesn't schedule as they are used up in previous passes so he has yet to have a unit schedule. Mistakes happen, but the fact they're unwilling to assist a customer in making an error right is unacceptable to me. Returned those and after customer service acknowledged the order is for a pair of 6.5 women's they sent another pair of 7.5 men's. Basically there is nothing to do other than wait for it to finish processing. We are not officially endorsed by nor affiliated with Gamestop. Does Finish Line have good customer service? You cannot get your items any faster than what you were told at the time of order. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. UPS Phone: 1-800-742-5877 Sample Tracking: 1Z9999999999999999 (18 alpha-numeric characters) UPS Mail Innovations Phone: 1-800-500-2224 Sample Tracking: 9102109109109109109109 (22 characters) U.S. WebWe are still working hard to bring you fresh content and good vibes, even in these trying times! why is my finish line order still processing. Not only did they lie to me about their time line and there was no way anyone could place a rush to honor it, but the website allows you to order inventory that they do not have. I ordered mine on the 14th June and it was in stock, it was due to be delivered on the 22nd June. I guess I'll be taking my business elsewhere in future. Anyways, it took waaayyyy too long to resolve this but I generally feel it's due to the lack of gift policies. We're happy to help. For more information, please search for Prohibited Seller Activities and Actions in seller Help. $243.18 per transaction! The manager tells me to go get my shoelace. The company messed up once by misplacing my order, messed up a 2nd time by sending me the completely wrong item ($10 socks instead of $100 shoes) and now due to their mess up the item I originally ordered over a month ago that was in stock is no longer available and the only answer I got was if/when they become available they will ship them to me..oh and for my inconvenience they will give me a $15 credit towards my next purchase! He had asked for a different color so I called to see how to exchange. You can create a Winners Circle account during the checkout process if you dont already have one or you can check out as a Guest. The item that was reprocessed and shipped to me was a $10 set of Nike Socks, not the $100 Nike shoes I ordered at this point over a month ago. but then they charged me another $50 on 1/15/2010! and our Two days later, I tried placing an order with JD Sports and the SAME thing happened. You'll get a. Finish Line is an independent retailer and is not affiliated with any other companies. Then a day later I got an email conformation that the order was cancelled because the shoe was not in stock! Please note that the Store Pickup Availability message will not change until a size is selected from the size dropdown menu. I assumed that it being the start of the month that some peoples cards might have expired and maybe the end of May is a good time for expired cards? Didn't seem like they thought it was a big deal?! By visiting finishline.com and our mobile app and keeping up with our social channels and our emails, youll stay in the know about launch times, product releases and product sellouts. Finish Line gave Sports Illustrated my card number without my permission. I asked for another pair of KDs comparable and was told that was not an option. Gain trust and grow your business with customer reviews. Please go to the "Purchase Summary" on our checkout pages to review the sales tax calculated for your online order. No "thank you" or "have a good day." I say no. I returned to Finish Line to look at the Nike Griffins $210. If you are still unable to apply the gift card, there may not be any funds left on the gift card to use. To help you get the right fit for your kids from the get-go, use our Kids' Measuring Guide. Before we can consider reinstatement of your selling privileges, please provide us with a detailed account of the steps you will take to ensure your listings comply with our policies. If your coupon is still not working and you believe that it should, we're here to help. I liked everything about the shoe. Once that time elapsed I called again to be told the actual time is 1-3 business days. I wouldn't worry. Or just from particular customers? I visited the Finish Line store at the Meadows Mall in Las Vegas, NV, on 3/28/2023 around 3:30 - 4 pm PT to do an impromptu buy of some shoes I saw while walking by another store. Never again I put the step in that store. I placed an online order on December 28th at 3:09 am. Hey, i am seeing so many bad reviews about finishline here. The financial institution confirms whether or not your card is valid and has not been reported as lost or stolen. This complaint was posted by a verified customer. I did a test and purchased something from myself and my order has also been on pending for the last couple of hours, although money has been debited from my account already. Finish Line reserves the right to restrict product quantities per order at our discretion. Not a moment sooner. WebIn my case i payed but the order is still processing. Then I reply "I can go to another store for these shoes." 9/21 $25.77 We cannot do any order lookups, check trade values, check stock levels, or process any returns. Plus, early access to deals & styles, exclusive events & experiences, free shipping offers, and other reward surprises. Stores Espaol. The manager looks and says "uhh its just a dirty shoelace" I reply "ok then let me have another pair." The company is a legitimate retailer that has been in business since 1976. I go to email them to complain, they have that closed as well. Members of the program can earn points for purchases and other activities, which can be redeemed for rewards. Receipt of submissions will not be acknowledged and information you provide is subject to our Terms of Use and Privacy Policy, each available at finishline.com and jdsports.com and from our Customer Care teams upon your request. How do you resolve this? Out of approximately 9 products I ordered, 9 were not available. I call Finish Line immediately and after being on hold forever I get nowhere with the person I'm speaking with about when I can expect my shoes to be sent out again, we asked if they could possibly overnight them due to their screw up and we were told no. I have been shopping for over 10 years with finish line and spend thousands of dollars a month to be treated like some type of high schooler! No, Finish Line is not a scam. trying to order using the website but it keeps saying "access denied". How rude! Valid U.S. Military ID of eligible customer must be presented at time of purchase by eligible customer identified on ID. The second line in the link reads as follows: In some cases, our payment and order detail verification process may extend order processing times, potentially for as long as 21 days. Is that message also on your seller central homepage? i don't even know if their magazine costs that much. 9/20 $15.23 credit? WebMy guess is that Walmart is backed up by a week. The website is HORRIBLE on release days and the customer service and supervisors appear to lack remorse of any sort! If you are serving or have served in any branch of the U.S. Military, you (and your spouse, domestic partner and dependents) may qualify for a 20% discount on in-store purchases in Finish Line stores. Territories we do business in. Yes, you can trust Finish Line. I just so happen to check my statement and noticed that there was a charge that I did not authorize. The company has a good reputation and has received positive reviews from customers. I received an online order today I placed Sunday. Yes, Finish Line provides order tracking information for customers to track their shipments. Are there any complaints about Finish Line? Powered by Discourse, best viewed with JavaScript enabled, https://sellercentral-europe.amazon.com/gp/help/help-page.html/ref=ag_40571_cont_scsearch?ie=UTF8&itemID=40571. I rated 2 because I got the original order in perfect timing. 21 days? someone tell me what's going on! By using our website, mobile app or other online services, you agree to these, Do Not Sell or Share My Personal Information, Confirmation email that order is ready for pickup, Credit card used for your online purchase, Valid photo-id (Driver's License or State ID). Ooverall nice products and great prices. Not to mention that their live chat is always unavailable, never respond to e-mail etc. Complete Mortgage Process Timeline. How can I be sure that my Finish Line purchase is legitimate? Backed by the National Science Foundation, We will NEVER do business with Finish Line again. WebIf your order is still processing and was not yet shipped out, there are a few possibilities: Everything you ordered is in stock, however, the order is still being processed by our shipping team Your order contains products that are currently not available for your order (out of stock/back-ordered) so take your wise comment --and stick it where the sun dont shine-- . Nacarcis 2 yr. ago. I wear Nike's every day & own a lot of sneakers, almost every pair bought from Finish Line. I choose to donate $35/mo for a child in South America instead of giving money to a store where idiot sales people can look good. The prescription filling process has five detailed steps. The cashier finally helps me find them. 2 Reply Share ReportSaveFollow He wore them one time but they hurt his feet so he went to exchange them for a larger size. To avoid your order being canceled, pick up your item in-store within 7 days after you receive the email notification that your item is ready to be picked up. Don't pay extra because you do not get your order faster. I actually never did get my order because someone at Finishline, cancelled the order. You may have provided incorrect information or your method of payment may otherwise be unavailable. I then checked my credit card accounts to find out that although Finish Line's website said that there was an error and my transaction did not go through, there were/are 5 pending transactions on one of my credit cards and 3 pending transactions on the other! I wouldn't avoid finish line. Do not trust finish line with your debit card number. Customers should review the company's shipping policies carefully before placing an order. So they go from state to state and eventually I receive notification they are being returned to Finish Line because they did not give UPS my correct address. From there, you can track your page in real-time and sign up to receive tracking updates via text message. WebOnce you receive your order confirmation, Finish Line will contact you via email and phone when the order is available for pickup. There was a girl, Makayla (? I asked to try on the other so I can get a feel for them and the balance. Products used:None because they kept cancelling my order. But if you cant deal with the amount of orders then you shouldnt have that amount of products listed for sale. A states Sales Tax Holiday exemption will be applied automatically at checkout on eligible purchases. Finish Line ranks 130th among Athletic Shoes sites. Then, choose the store you'd like to pick the shoes up from by clicking the Choose Location link and entering your city and state or zip code. Ummm until the items sell you dont know what your sales will be. Extremely misleading and dishonest business behavior. Finish Line guarantees the authenticity of all products sold on its site. Click on the Sign In link and then the Forgot Password link. It's usually easy to return if you are local to a brick and mortar store. I have had to deactivate my account to deal with the overload Remember, estimated delivery and carrier transit times may vary based on your order's final destination. Dealer A's 3rd order is still OK so it also gets scheduled and uses up his final allocation. Sometimes, your order may not go through for various reasons. Merchandise eligible for the promotion is limited to select merchandise in the Finish Line store offering the promotion, but such merchandise may still be available for purchase online at. The thing about it is, the store looked abandoned when I walked in. They are supposed to be giving me a $10 credit on my order. I knew this was harassment. Finish Line provides customer support through a toll-free phone number, email, and live chat. A week later, they come in perfect condition and in my size! In addition to shipping, Finish Line has made some of its products available for in-store pickup. We don't charge your debit or credit card for your order until it ships. They shipped from Indiana and I live in Illinois. For a full listing of our sizing charts, click here. He mentioned false advertisement, which I didn't understand why he mentioned it, but I told him that this wasn't a way to conduct business. She said it's the policy. This offer is subject to coupon exclusions. For immediate assistance, please call Gamestop at (800)883-8895. Tip for consumers:If you think you are getting a good deal - don't waste your time choosing your size because the product is more likely no longer available. Finish Line reserves the right to modify or cancel this offer at any time. I think they are efficient with sending out orders but if you actually run into a problem, they are not prepared to assist you. When an order is first placed with Finish Line, we contact your debit or credit card's issuing financial institution to authorize the transaction. Horrible customer service. Read full review of Finish Line and 3 comments. Good luck with your business! Civilians who are employed by the Federal government or work on a military base do not qualify for this discount. Thanks for your unhelpful response, This discount may be used on purchases of sale items. Is it trustworthy? 5. The terms contained herein are subject to change as the taxation of online transactions is continually evolving. Plus I sent an email two days ago and still no response. With our Buy Online, Pick Up In Store Program, we do our best to make it easy for you to find the item you want online, purchase it and pick it up in store. A place for them to have conversations, ask for help, discuss happenings in their store or the company, or just generally shoot the shit. Last weeks restocking probably filled the remaining orders from the week before and this weeks restocking will go to filling last Friday's orders (mine). Now store won't refund me my CASH until I drive into one of their stores and return the item they sent to me in error.
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